FAQ Center - Frequently Asked Questions


How To Unlock HTC?
Model: All HTC Model

1. Insert an Unauthorized Sim Card and turn ON your phone
2. Phone will ask "SIM Network Unlock Code"
3. Enter Unlock Code

Model : HTC SNAP 

- Go to "Setting"
- Go to "Security"
- Select "Unlocking SIM" (at the bottom option)
- Enter Code you receive !

How To Unlock CDMA/GSM HTC Phones:

1. Insert not allowed SIM card.
2. Phone will tell you to insert an allowed SIM card and that the phone will switch back to CDMA mode.
3. Click OK.
4. Click green button to get to the main screen of the phone.
5. Click on settings.
6. Click on all settings.
7. In the personal tab click on security.
8. The phone will ask you to enter the unlock code. Enter it. Done. 

Model : SPV C500

1 - Switch ON mobile with a not Allowed SIM Card,
2 - The message "PUK2" appear,
3 - Enter the Unlock Code we send to you.
4 - Phone ASK for New Code PIN enter : 0000
5 - Confirm and compose : 0000**
6 - Click "Finish" and phone will show "Network is locked..."
7 - Enter the Unlock Code we send to you and click "Finish"
8 - Restart the Mobile who is Unlocked !

HTC DROID Incredible 2 - ADR6350VW SIM Unlock Instructions

If customer has a Verizon Wireless SIM card in the Device:
Generate or buy SIM Unlock code 
Go to: Settings -> Security -> Disable SIM card lock + Enter
Enter the SIM Unlock code when prompted.

If customer has non-Verizon Wireless SIM card in the Device:

- Generate or buy SIM Unlock code 
- Have the customer power cycle the device
- Enter the SIM Unlock code when prompted (This will occur when device is powering up) 

Model: Telus & Verizon HTC Touch Pro2 / Ozone / Imagio
1. Start
2. Go to Setting.
3. Select Security.
4. Select SIM Unlock My Phone.
5. Enter Unlock Code.
6. Go to main Menu, Phone Network Mode.
7. Select GSM/UMTS only.

Model: Verizon Droid Incredible 2
1. Select Settings
2. Security
3. Disable SIM Card Lock
4. Enter Unlock Code

How to Hard Reset HTC Droid Incredible 2,
1. Turn OFF the phone. If your phone is freeze, pull out the battery and re-insert it;
2. Press and hold the Volume Down button and in the same time press the Power button until you?ll see the Android logo and text on a white screen;
3. Release the Volume Down button and use it to highlight Clear Storage;
4. Press the Power button to the highlighted ion and you?ll get the following message ? Delete all user data??;
5. Press Volume Up button to agree and the Hard Reset process will begin. When the Hard Reset process is finished, the device will reboot!

Model: United Kingdom Orange Desire
1. Insert an Unauthorized Sim Card and turn ON your phone
2. Phone will ask "SIM Network Unlock Code"
3. Enter Unlock Code
4. "SIM Service Provider Unlock PIN". 
5. Enter Unlock Code again.


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